Policies / FAQ

Policies

Privacy & Security

Privacy & Security

This policy covers how Cleanse Soap treats collected personal information, including information related to the use of our products and services. This privacy statement discloses our practices for the gathering and use of information from visitors to our website, who register and use our online services. This privacy policy does not apply to the practices of companies that Cleanse Soap does not own or control, or to people that Cleanse Soap does not explicitly employ or manage.

Information Collection and Use

Cleanse Soap is committed to personal privacy and has adopted a stringent policy to show our dedication towards safeguarding information collection and use. Cleanse Soap is the primary owner of the information collected on any of our domains. If clients, vendors, partners, and other associates choose to misuse information that is collected using our services, Cleanse Soap will not be held responsible for their privacy practices.

Cleanse Soap is dedicated to promoting personal privacy among members who use our solutions. We guarantee we will not sell, or rent collected information. Cleanse Soap may share certain information (only where appropriate) with individuals and businesses responsible for handling your account or performing other services that you require.

Cleanse Soap collects information for the following general purposes: Contacting registrants, personalizing user experience, fulfilling requests as specified, security and authorization, monitoring and logging activity, billing/shipping/processing, account administration, improving product/service delivery, anonymous research and reporting.

Registration

You may complete a registration form on our website voluntarily. During the registration process you may be required to provide contact information (such as name, phone number, email address, etc.). This information is to be used for the sole purpose of providing you with additional information that pertains to the interest(s) specified during your registration. Members who opt to use our services may receive information on products, services, special deals, etc. Out of respect for the privacy of our users, we always present the option to be removed from these types of communications.

Cookies and Log Files

A cookie is a temporary data file stored on the hard drive that contains general information about a user. When using our website or other web-based services, some information is stored on your computer in the form of a “Cookie” or similar file. The only personally identifiable information a cookie or log will collect is information you voluntarily supply.

We may use cookies and log files to:

  • Gather statistical information to track and monitor account activity
  • Facilitate the delivery of information and the use of our services
  • Track IP address for security purposes

These Cookies or files enable us to tailor our site and services to better match your interests and preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of Cleanse Soap web services may not function properly if you refuse cookies.

Third party and in-house reporting utilities are used to analyze trends, administer, and secure the site, track a user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information for this website. For security purposes, IP addresses are recorded for Cleanse Soap users.

External Links

This website contains links to other sites. Please be aware that Cleanse Soap is not responsible for the privacy practices of these other sites. We encourage our users to become familiar with the varying privacy practices for other sites that collect personally identifiable information.

Security

Cleanse Soap takes every precaution to protect user information. Users that submit sensitive information via the website, are guaranteed in practice that the information is protected. Unfortunately, Cleanse Soap cannot guarantee the security of every transmission over the Internet, but we will do our best.

When registration forms (i.e. ecommerce) require a user to enter sensitive information (such as credit card number), the information is encrypted and protected with the best encryption standard in the industry—SSL. The information collected is to be used for billing purposes and to fulfill the customer’s orders. While on a secure page, such as an ecommerce website, a lock icon is present in the Web browser indicating the information transmitted will be encrypted.

We monitor system and application activity logs to identify any unusual activity, from authorized and/or unauthorized individuals accessing our systems and/or making changes to stored information, for investigation purposes. We regularly perform preventative system maintenance and monitoring to ensure the security of our data systems. Our servers are maintained in secure facilities. Cleanse Soap with the help of its employees and partners, monitors data centers 24 hours per day, seven days per week. Backup tapes are retrieved daily and archived.

Our trusted vendors, clients and business partners are responsible for processing or handling some of the information that we receive. These associates are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.

Cleanse Soap employees are required to sign confidentiality agreements and only our employees who need information to perform their job and who have passed background checks are granted access to personally identifiable information or any other confidential data.

Legal Disclosures

There are a limited number of situations where we may disclose your personal information without first receiving consent:

  • When legally ordered to do so by a lawful subpoena or court order
  • Upon violation or breach of agreement with Cleanse Soap
  • If it is believed your actions will harm the property or rights of Cleanse Soap and our associates
  • Under exigent circumstances to protect the physical safety of Cleanse Soap, employees, users, clients and partners or the general public
  • In connection with the sale of company’s assets, a company domain or business division
  • To validate credit card numbers for charging for fee services

Notification of Changes

You are responsible for periodically checking our website for changes to this Privacy Policy. If Cleanse Soap decides to change its privacy policy, notice will be posted. If at any point it is decided that personally identifiable information will be used in a different manner than stated during the time of its collection, users will be notified via email or this website. At that time, a user may choose to comply with the new policy or remain protected under the original policy.

If you have any further questions about the privacy practices of Cleanse Soap or its affiliates, contact Cleanse Soap.

FAQ

If you have any questions not covered here, please use the form below to contact us.

About Our Products

Are your soap 100% vegan?

Yes. We are careful to source our supplies from reputable companies that guarantee they are cruelty-free and vegan. There are no animal products in our soap studio. We do not prepare food or eat in the studio.

Are your products 100% gluten and nut free?

No. We use colloidal oatmeal in some of our soap. We use coconut oil and coconut milk in all of our soaps. Some people with nut allergies can be sensitive to coconut. We use sweet almond oil. We can’t guarantee that our products have no traces of nuts.

How long can I wait to open and/or use my soap?

We recommend you use our products within 6 months for the best results. The color and/or scent may fade, but the soap will still be good for about a year.

Orders and Payment

 Do you do custom or wholesale orders?

Yes. Submit your request through our contact form. We will be happy to discuss pricing and options.

Do you accept returns and give refunds?

Unfortunately, we do not accept returns. If you’re unsatisfied with your product, please contact info@cleansesoap.com and we’ll be happy to discuss your concerns.

Is the price I see under each picture for one bar of soap, or for the amount in the picture?

The prices listed under each variety is for one bar of soap. We often show multiple bars in the image to highlight the slight differences in a handmade product such as soap.

Should I just open a dispute with my credit card company if it seems I’ve been double charged?

If there is a problem, please contact us. Opening up a dispute will automatically put that order/charge on hold, and that will prevent us from making an easy correction, and delay you getting whatever you ordered.

Shipping

Do you ship worldwide?

No. We only ship in the US.

Do you offer shipping discounts?

No. We do not qualify for discounts from carriers. If we find a better shipping solution, we will switch and pass the savings along to you.

I made multiple purchases on the same day, being mailed to the same address. Can you refund some of my shipping costs and package them together?

We can combine orders going to the same address if we catch it before the items are packaged and shipped. We will refund overages for those who qualify. Please contact us quickly if you would like to combine orders.

I purchased 2-day shipping and it’s been three days but my package hasn’t arrived! Why?

Please note that we have 1-3 business days for processing your order. After your package leaves our location, the carrier has another 2 days to deliver it to you.

If there is another reason for the delay, or if the carrier has “lost” your package, you will need to contact them. Once a package leaves our care, we transfer responsibility to them, and will only have access to the same tracking information you have been sent.

I entered the wrong address on my order! Can you help?

Please contact us quickly. We can correct shipping information if we catch it before the items are packaged and shipped.

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